Effective Date: September 29, 2026
These Terms & Conditions (“Terms”) govern your access to and use of the Topstier website at www.topstier.net and the products and professional services we provide.
Topstier is operated by Topstier (“Topstier,” “we,” “us,” or “our”). Please read these Terms carefully before using our website, placing an order, purchasing a package, submitting content, or engaging Topstier for any Service.
By accessing or using the Topstier website, placing an order, purchasing a package, entering into a Project, or otherwise accepting these Terms through a checkbox, confirmation button, electronic signature, written confirmation, or other affirmative action, you agree to be bound by these Terms and any policies or Project Documentation expressly incorporated into them.
Where Topstier provides an electronic acceptance mechanism, that acceptance may be kept as part of the transaction or Project record.
If you purchase or use Services on behalf of a company, business, or other organization, you represent that you have authority to bind that entity. If you do not agree to these Terms, please do not purchase or use our Services.
You must be at least eighteen (18) years of age, or the age of legal majority in your jurisdiction, to enter into a binding agreement with Topstier. If you act on behalf of a company or other legal entity, you represent that you are authorized to enter into the transaction or Project on its behalf.
Topstier provides customized creative, digital, and technical Services. The categories below describe Services we may offer. The exact Service, scope, and Deliverables that apply to you are set out in your Project Documentation, and no Project is required to include every Service listed.
Logo design, brand identity development, brand guidelines, stationery and business collateral design, social media graphics, illustrations, and other electronically delivered artwork.
Website and landing page design, responsive design, redesigns, UI/UX design, wireframing, and related website design Services.
Online store design and development, product catalog setup, payment gateway integration, and related e-commerce functionality.
Custom chatbot design, configuration, conversation flows, lead-capture functionality, website integration, and related automation Services.
Logo animation, motion graphics, explainer and promotional videos, and other electronically delivered audio-visual works.
Domain registration assistance (including any promotional free-domain offers), hosting setup and management, website deployment and migration, SSL configuration, and supporting infrastructure. These components may be supplied through third-party providers.
Website maintenance, updates, troubleshooting, performance optimization, content, marketing, and other customized Services as agreed with a Client. Where a Service is not listed above, its scope, pricing, and timeline will be defined in the Project Documentation.
Each Project is performed according to its agreed scope, which may be established through a package, order, quotation, invoice, proposal, Project brief, onboarding documentation, milestone roadmap, email, or other written communication.
You are responsible for reviewing the scope and providing accurate requirements. Work materially outside the agreed scope may require an amended scope, additional fees, additional time, or a separate order.
Because our Services are customized, Projects differ in scope, complexity, duration, and workflow. The milestones for your Project will normally be communicated during onboarding or Project planning and may include initial work, concept or design stages, review and revision stages, development, testing, deployment, approvals, and final delivery.
The milestone roadmap for your Project forms part of the Project Documentation. The financial treatment of milestones in a refund or cancellation is governed by our Refund Policy and Cancellation Policy.
You agree to cooperate reasonably with Topstier and to provide the information, materials, access, feedback, and approvals needed to perform the Services, such as business details, brand assets, content, images, design preferences, technical information, and account or platform access.
You are responsible for making sure that information you supply is reasonably accurate and complete. Topstier is not responsible for delays caused by outstanding Client information, content, feedback, or approvals.
You represent that you own or have obtained all rights, licences, and permissions needed for Topstier to use any materials you supply, including trademarks, logos, photographs, written content, video, audio, software, and customer or business information.
Topstier may rely on that representation. You must not knowingly instruct us to copy or imitate third-party intellectual property without authorization, and we may refuse instructions that we reasonably believe would break the law or infringe third-party rights.
A Project may begin once the applicable payment or deposit is received, required Project information has been obtained, and you have authorized work to proceed. Commencement may include onboarding, research, planning, resource allocation, concept development, design, development, or configuration.
Topstier may communicate with you and provide Deliverables through email, WhatsApp, telephone, cloud storage, file-sharing links, staging environments, Project-management tools, or other agreed channels.
A Deliverable is generally considered provided when it has been sent, uploaded, shared, or otherwise made reasonably available to you through an agreed channel. Please keep your contact details up to date and monitor the channels used for your active Project.
After receiving Project work, you may review it and provide feedback, revisions, selections, or approvals. Topstier keeps Project communications and activity for administration and performance purposes.
Where you request revisions, select a concept or direction, approve a stage, request additional work, or otherwise instruct us to continue, those communications may form part of the Project record showing that you received and reviewed the work and asked us to proceed.
Your revision entitlement depends on your package or Project Documentation. Unless stated otherwise, a revision is a reasonable modification to existing work within the agreed scope.
A request may count as additional work rather than a revision where it materially changes the original brief, Deliverables, functionality, platform, design direction, or technical requirements. Additional work may require additional fees and time.
Some Projects require your approval at one or more stages, given by email, written message, signed documentation, or another affirmative method. Topstier may rely on your approval when moving to the next stage.
Before giving final approval, please check spelling, contact details, content, layouts, functionality, and other relevant details. Changes requested after approval may be treated as additional work.
Where work depends on your information, content, access, feedback, or approvals, Topstier may place a Project on hold after an extended period of inactivity. We may pause production, reallocate resources, revise timelines, or archive inactive Project materials.
Reactivation may depend on resource availability and any reasonable reactivation steps we communicate. Inactivity does not automatically terminate the agreement.
You agree to pay the amounts shown in your package, order, invoice, quotation, payment link, or other Project Documentation. Projects may be billed in full, by deposit, in installments, by milestone, on a recurring basis, or under another agreed arrangement.
Payments are processed through secure third-party payment processors such as Stripe. Work outside the agreed scope may be quoted and charged separately, and Topstier may pause work where a payment that is due remains unpaid. Unless stated otherwise, all prices are in United States Dollars (USD).
Prices may exclude applicable sales, use, value-added, or similar taxes unless stated otherwise. Topstier may classify its Services according to their nature and delivery method for billing and tax purposes, and may use third-party billing and tax-calculation systems.
Where Topstier is legally required to collect a tax, it may be added to your payment. You remain responsible for any taxes or charges that Topstier is not legally required to collect.
Some Services, such as hosting, domains, maintenance, and support plans, may be offered on a recurring basis. Where recurring billing applies, we will disclose the recurring price, billing frequency, renewal term, and how to cancel when you enroll, and we will obtain your authorization where required by law.
Cancelling a recurring Service stops future renewals once the cancellation takes effect but does not automatically reverse charges validly incurred before cancellation. Any additional rights you have under automatic-renewal laws are unaffected.
Project cancellations, the 48-hour cancellation window, and change-of-mind requests are governed by our Cancellation Policy. Refunds, milestone-based allocations, and related financial adjustments are governed by our Refund Policy. Both form part of these Terms.
Because our Services are customized, completed work, work in progress, and third-party or non-recoverable costs (such as domain registrations, licences, or stock assets) may affect refund eligibility.
Nothing in this Section limits any mandatory refund, cancellation, cooling-off, or consumer right provided by applicable law.
If you believe a payment, billing, delivery, or Project issue needs review, please contact us first so we can try to resolve it quickly.
Where a payment dispute, chargeback, or fraud inquiry occurs, Topstier may provide relevant records to the parties resolving it, including invoices, applicable policies, Project scope, milestone records, communications, delivery records, revision requests, and approvals.
Nothing in these Terms prevents you from exercising lawful rights available through your card issuer, payment provider, bank, or consumer-protection authority.
Projects may rely on third-party products and services, including domains, hosting, cloud infrastructure, SSL certificates, plugins, themes, fonts, stock assets, APIs, AI models, payment systems, and social-media or app platforms.
These are subject to their own terms, fees, renewal rules, licences, and policies. Topstier does not control third-party providers and does not guarantee their availability, pricing, performance, or approval.
Unless stated otherwise in your Project Documentation, ownership of the final approved custom Deliverables created specifically for you transfers to you once Topstier has received all amounts due for them.
This transfer does not include rejected or unused concepts, drafts, unpaid Deliverables, working files outside the purchased scope, internal tools and methods, templates, reusable code or components, pre-existing Topstier intellectual property, or third-party materials, which remain governed by their own licences.
Editable source files or source code are provided only where they are expressly included in your purchased package or scope.
Unless agreed otherwise, unused concepts, drafts, alternatives, and work not included in your final purchased Deliverables remain the property of Topstier or their respective rights holders. You may not commercially use, publish, sell, or claim ownership of an unused or unpaid concept simply because it was presented during the Project.
Transfer of ownership of a creative Deliverable is not a government registration of a copyright, trademark, or other right. Unless expressly included in your scope, you are responsible for any registration, legal clearance, or professional legal advice you need.
Topstier does not guarantee that a logo, brand name, domain, or other creative asset will qualify for registration or be free of every conflicting third-party right. Topstier is not a law firm and does not provide legal representation or legal opinions.
Unless agreed otherwise in writing or restricted by a confidentiality obligation, Topstier may display completed and publicly released work in its portfolio, website, case studies, presentations, and social media.
We will not knowingly disclose confidential Client information for promotional purposes. If you need confidentiality or portfolio restrictions, please tell us in writing.
Where you upload or submit content to Topstier, you keep any ownership rights you hold in it. You grant Topstier a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, format, display, and otherwise process that content as reasonably necessary to provide the Services and complete your Project. You represent that you have the rights needed to grant this licence.
You must not use the Topstier website, chat tools, or Services to break the law; infringe intellectual-property, privacy, or publicity rights; commit fraud or impersonate others; distribute malware; attempt unauthorized access or interfere with site security; scrape data without authorization; create fraudulent orders; send abusive, threatening, or harassing communications; or request Services that cannot lawfully be provided.
Topstier may take reasonable measures to prevent or respond to misuse.
You are free to give lawful and honest reviews and opinions about Topstier and your experience. Nothing in these Terms is intended to restrict or penalize a lawful consumer review.
Topstier may take appropriate action regarding content that discloses confidential information, violates privacy, infringes intellectual property, contains unlawful threats or harassment, or is knowingly false or unlawful. Where you voluntarily provide a testimonial, we may ask for your permission to use it for promotional purposes.
Where any functionality requires an account or login, you agree to provide accurate information, keep your credentials secure, remain responsible for activity under your account, and notify us promptly of any suspected unauthorized access. Topstier may restrict or suspend access in response to fraud, security risks, unlawful activity, or material violation of these Terms.
Topstier may provide Project, billing, account, and contractual communications electronically, including proposals, invoices, payment confirmations, milestone roadmaps, policies, and Deliverable notifications. Electronic records may be kept for Project administration, accounting, customer support, tax, security, fraud-prevention, dispute-resolution, and legal purposes.
Topstier may contact you using the details you provide with an inquiry, order, or Project for transactional and service-related purposes, such as order confirmations, onboarding, Project updates, Deliverables, billing, and support.
Where the law requires separate consent for promotional calls, automated messages, or text-message marketing, we will obtain it. You can opt out of promotional email through the unsubscribe link, and out of promotional SMS by replying STOP where supported. Opting out of marketing does not stop necessary transactional or active-Project communications. Standard carrier messaging and data charges may apply.
Our collection, use, storage, and disclosure of personal information is governed by our Privacy Policy and applicable data-protection laws. Please read it together with these Terms.
Project schedules and delivery dates are estimates unless expressly guaranteed in writing. Delivery may be affected by Client delays, changes in scope, revisions, third-party dependencies, technical complications, platform outages, and events outside our reasonable control. We will make reasonable efforts to tell you about material schedule changes.
Topstier will use commercially reasonable efforts to perform the agreed Services professionally and within the agreed scope.
Creative, technical, marketing, and search-related outcomes depend on subjective, market, algorithmic, and third-party factors outside our control. Unless expressly guaranteed in writing, Topstier does not guarantee any particular revenue, sales, leads, conversion rate, search ranking, traffic, social-media result, chatbot performance, or trademark outcome. This does not remove our obligation to provide the Services actually agreed.
Where a Project involves publication, listing, advertising, or approval by a third party, such as search engines, social platforms, app stores, domain registrars, hosting providers, or payment processors, final approval is subject to that third party’s rules and discretion. Topstier does not guarantee such approval unless expressly stated otherwise.
The Topstier website and its original content, including branding, logos, text, graphics, interface, software, layout, and design, are owned by or licensed to Topstier and protected by intellectual-property laws. Except as expressly permitted, you may not reproduce, commercially exploit, distribute, reverse engineer, or create derivative works from them.
To the maximum extent permitted by applicable law, the Topstier website and general website functionality are provided on an “as is” and “as available” basis. Topstier does not warrant that the website will always be uninterrupted, error-free, free from every security threat, or compatible with every device, browser, or system.
Paid Services remain subject to the express commitments in the applicable Project Documentation. Nothing in these Terms disclaims a warranty, guarantee, or right that cannot lawfully be disclaimed.
To the maximum extent permitted by applicable law, Topstier will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages arising from the website or Services.
Where liability may lawfully be limited, Topstier’s aggregate liability arising from a paid Project will not exceed the amount actually paid to Topstier for the specific Services giving rise to the claim.
These limitations do not apply to liability that cannot lawfully be excluded or limited, and they operate only to the extent permitted in your jurisdiction.
To the extent permitted by law, you agree to indemnify and hold harmless Topstier and its officers, employees, contractors, and agents from third-party claims, damages, and reasonable costs arising from materials you supplied without sufficient rights, unlawful instructions you gave, unlawful use of the website or Services, fraud, or your material breach of these Terms. This does not require you to indemnify Topstier for its own liability where that is prohibited by law.
Topstier may suspend a Project or Service where reasonably necessary because of a material violation of these Terms, fraud, unlawful conduct, security concerns, non-payment of charges that are due, or another material breach. Where practical, we will give notice and an opportunity to fix the issue.
Suspension or termination does not automatically reverse Services, payments, licences, or obligations arising before it. Refund and cancellation treatment remains governed by Section 18.
Neither party is responsible for delay or failure in performance caused by circumstances beyond its reasonable control, except payment obligations for Services already properly performed. These may include natural disasters, severe weather, war, civil unrest, government action, widespread internet or infrastructure outages, significant cyber incidents, labor disruptions, public emergencies, or failure of essential third-party infrastructure. The affected party will make reasonable efforts to resume performance.
You may not use Topstier’s Services in a way that would cause Topstier to violate U.S. export-control, trade-restriction, or economic-sanctions laws. Topstier may decline or suspend a transaction where necessary to comply with such laws.
Topstier may update these Terms from time to time to reflect changes in our Services, business, technology, or legal requirements. The Effective Date at the top of this page shows when they were last updated.
The Terms that apply to a completed transaction or existing Project are generally those in effect when it was entered into, unless the parties agree otherwise or the law requires a change. We will not use a later version to retroactively change material financial obligations for an earlier completed transaction.
These Terms, together with your Project Documentation and the policies incorporated by reference, form the agreement between Topstier and the Client. Where documents conflict, the following order generally applies:
Nothing in this Section overrides a mandatory requirement of applicable law.
Severability. If any provision is found invalid or unenforceable, it will be enforced to the maximum extent permitted and the remaining provisions stay in full effect.
No waiver. A failure or delay in exercising a right does not waive it.
Assignment. You may not assign your rights or obligations under an active Project without Topstier’s written consent. Topstier may assign its rights as part of a merger, acquisition, restructuring, or sale of business, subject to applicable law.
Relationship. Topstier and the Client are independent contracting parties. Nothing in these Terms creates an employment, partnership, joint venture, agency, or franchise relationship.
Before starting formal legal proceedings about a Project, we encourage both parties to try to resolve the matter in good faith. You can send a written dispute notice to support@topstier.net identifying yourself, the Project or transaction, the nature of the dispute, supporting information, and the resolution you are seeking. Nothing in this Section requires either party to delay action where urgent legal relief is necessary.
These Terms and any Project are governed by applicable laws of the United States, without regard to conflict-of-laws principles. This does not deprive an individual consumer of any mandatory protection that cannot be waived by contract.
Subject to mandatory consumer law, legal proceedings concerning these Terms or a Project will be brought in a court of competent jurisdiction, and the parties consent to the jurisdiction of that court to the extent legally permitted.
Nothing in these Terms excludes, restricts, or waives any mandatory consumer protection, statutory warranty, cancellation or refund right, payment-dispute right, privacy right, right to leave a lawful review, or other remedy that cannot lawfully be excluded. Where a provision conflicts with mandatory law, the law controls to the extent of the conflict.
Where applicable, the following form part of the Topstier contractual framework: the Privacy Policy; Refund Policy; Cancellation Policy; Project scope; Statement of Work; proposal; order or package; invoice; milestone roadmap; recurring-service terms; service-specific terms; third-party terms for identified external services; and written amendments agreed between Topstier and the Client.
Questions about these Terms, our Services, or an active Project can be sent to:
Clients with active Projects may also reach us through their assigned Project Manager or our official WhatsApp channel.