Privacy Policy

Non-personal information

When you visit our website, certain non-personal information is collected automatically, such as your IP address, browser type, language, device, access times, and the pages you view or actions you take on the site.

Personal information

We collect personal information that you choose to give us when you fill out a contact, project brief, or offer form, place an order, chat with us, or contact us by email, phone, or WhatsApp. This may include your name, email address, phone number, business name, and home or work address, along with details about your project.

Payment information

Payments are processed by secure third-party payment processors such as Stripe. Your full card details are entered directly with the processor and are not stored on Topstier’s servers. We receive only the information needed to confirm and record your payment.

We use the information we collect to:

• understand your requirements and deliver the Services you order;
• communicate with you about your inquiry, order, or Project;
• process payments and keep business, tax, and accounting records;
• send important notifications, announcements, special offers, and updates;
• improve our website and Services; and
• protect against fraud and comply with legal obligations.

We do not send spam. You can unsubscribe from our marketing emails at any time using the link in the email or by contacting us.

This section explains how Topstier collects, uses, and protects the email addresses and mobile numbers you provide on our website.

What we collect

Your email address, mobile phone number, and any additional information you voluntarily provide.

How we use it

• to send relevant updates about our Services and your Project;
• to notify you about order, billing, or account-related information; and
• for internal record keeping.

Consent

By providing your mobile number on topstier.net, you consent to its collection and use as described in this Privacy Policy. Message frequency varies, and standard carrier message and data rates may apply.

Opting out

If you previously agreed to receive marketing messages, you can change your mind at any time by replying STOP or UNSUBSCRIBE to any text message, or by contacting us at support@topstier.net. You may still receive messages that are necessary for an active order or Project.

Mobile numbers and SMS consent are never sold or shared with third parties for their own marketing purposes.

We do not sell, rent, lease, or leak your personal information. We share it only:

• with service providers who help us operate our business, such as payment processors, hosting, email, and domain providers, and only as needed to perform their services;
• with team members and production partners working on your Project, who are bound by confidentiality obligations;
• when you give us permission; or
• when required by law, as described under Legal Disclosure below.

We take the trust you place in us seriously. We use suitable physical, electronic, and managerial safeguards, including encrypted (SSL) connections, to protect the information we collect, and we keep our systems updated against known vulnerabilities.

No method of transmission or storage is completely secure, but we work to protect your information and to follow recognized industry standards, including PCI requirements through our payment processors.

We keep the information you provide confidential and use it only to understand your requirements and serve you better.

Topstier representatives will never ask you to share full credit card numbers, card security codes, or banking passwords by phone, email, chat, or WhatsApp. Payments should only be made through our official secure checkout or payment links. If you share sensitive details outside those channels, you do so at your own risk, and Topstier is not responsible for any resulting misuse. If anyone claiming to be from Topstier asks for this information, please report it to support@topstier.net.

Some of our team members may use a professional pseudonym (work name) when communicating with clients. We do this so that:

• you can stay connected to a single, easy-to-remember point of contact, even if a different account manager takes over your Project; and
• our team, which includes people from different regions and cultures, can present one consistent Topstier experience.

To deliver quality work, your Project may be handled by Topstier team members or production partners in different locations. Everyone working on your Project is bound by confidentiality obligations to keep your information private.

You may ask us for details of the personal information we hold about you, request a copy of it, ask us to correct or update it, or ask us to delete it where we are not required to keep it for legal or business-record purposes.

To make a request, email support@topstier.net. We may need to verify your identity before responding. You may also have additional rights under the privacy laws of your state or country.

Our website may use cookies and similar technologies to remember your preferences, keep forms and chat working, and understand how visitors use the site. You can block or delete cookies in your browser settings, although some parts of the site may not work as intended.

Our website and Services are not intended for anyone under the age of 13, and we do not knowingly collect personal information from children under 13. If you are under 13, please do not use this site. If you believe a child has provided us with personal information, contact us and we will delete it.

Our website may link to third-party websites that have their own privacy policies. We do not own or control those sites and are not responsible for their content or privacy practices. We link to external sites for reference only and do not sell or rent links on our site.

We display testimonials from our clients on our website. If you provide a testimonial, we may display it with your name, with your permission. If you would like your testimonial edited or removed, contact us at support@topstier.net.

Topstier may disclose personal and non-personal information where required to do so by law, in response to a valid legal process or request from a law-enforcement or government authority, or where necessary to protect our rights, our clients, or others from fraud or harm.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new Effective Date. For significant changes, we may also notify you by email. We encourage you to review this page periodically.